Setup and connection help
Use the troubleshooting guide for pairing, Local, SSH, Direct, Cloud, terminal, and file-transfer problems.
Open troubleshootingAnyTTY / Support
Route the problem to the right place.
Start with the public docs for routine troubleshooting. Use a private channel whenever a report contains account, billing, security, or personal information.
01Check the docs
02Redact private data
03Choose a channel
Support channels
Choose what you need help with.
Bug reports
Report a reproducible product defect publicly after removing credentials, addresses, terminal output, and customer data.
File a bug reportFeature requests
Describe the workflow, the current limitation, and the result you need. Avoid including private environment details.
Request a featureCloud account and billing
Use email for sign-in, subscription, invoice, cancellation, refund, or other account-specific questions.
Email supportPrivate reports
Keep sensitive reports out of public issues.
Security vulnerabilities
Use GitHub private vulnerability reporting. Send only fresh test credentials and the minimum reproduction data needed to investigate.
Report privatelyPrivacy and data requests
Request access, correction, deletion, or other privacy help by email. We may need to verify that the data belongs to you.
Email privacyDirect contact
App issues and general feedback
Email support with the AnyTTY version, device and operating-system version, connection type, event time, and steps to reproduce. Do not send passwords, private keys, pairing claims, Cloud tokens, or unredacted terminal and file content.
AnyTTY Beta has no default response-time or availability SLA. Support is provided in English and Simplified Chinese.